Terms & Conditions
Confirming a custom order
Use our quotation form to request a project-specific offer. Once you approve the quotation, we issue a pro forma invoice listing the seller, product specifications, quantity, price, timing and payment terms. We confirm the order when you sign the invoice and pay the agreed deposit.
Samples, payment and production
Sample fees are paid in advance. The balance on bulk orders is due before shipment. Production and inspection follow the approved sample and written specifications. Share your destination and required delivery date so we can confirm freight terms and estimate transit time.
Artwork, tooling and order changes
Your artwork remains yours and is used for your project. We obtain written permission before displaying products with your branding. Ownership and use of custom molds are agreed in writing before tooling begins. See our order process and our cancellation and refund policy.